bj99 Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for a bj99 account or use our services, we collect the following categories of personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, government-issued identification numbers (National ID, Passport, Driving License).
• Contact Information: Email address, mobile phone number, residential address, postal code, city, and country.
• Account Credentials: Username, password (stored in encrypted form), security questions and answers, two-factor authentication codes.
• Financial Information: Payment method details (bKash, Nagad, Rocket account numbers, bank account details, credit/debit card information), transaction history, deposit and withdrawal records, betting activity.
• Verification Documents: Copies of government-issued photo identification, proof of address documents (utility bills, bank statements), payment method verification screenshots, selfie photographs.

1.2 Automatically Collected Information

When you access bj99 platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), mobile network information.
• Location Information: IP address, geographic location (country, city), time zone, Internet Service Provider (ISP).
• Usage Information: Pages visited, games played, bets placed, time spent on platform, click patterns, referral sources, search queries, session duration.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags, local storage data used to enhance user experience, remember preferences, and analyze platform usage.

1.3 Information from Third Parties

We may receive additional information about you from third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, banks, card networks) for transaction verification and fraud prevention.
• Identity verification services for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance.
• Game providers for game performance data and fair play monitoring.
• Marketing partners for promotional campaign analytics (if you opt in).

2. How We Use Your Information

2.1 Primary Purposes

bj99 uses your personal information for the following legitimate business purposes:

• Account Management: Create and maintain your user account, verify your identity, process registrations, and manage account settings.
• Transaction Processing: Process deposits, withdrawals, and other financial transactions. Verify payment methods and prevent fraudulent transactions.
• Service Delivery: Provide access to games, sports betting markets, live casino tables, and other platform features. Display personalized game recommendations and promotions.
• Customer Support: Respond to inquiries, resolve disputes, troubleshoot technical issues, and provide 24/7 customer assistance.
• Security and Fraud Prevention: Detect and prevent fraud, money laundering, underage gambling, bonus abuse, account takeovers, and other prohibited activities. Monitor betting patterns for suspicious activity.
• Legal Compliance: Comply with KYC, AML, and other regulatory requirements. Respond to law enforcement requests, court orders, and legal processes.
• Platform Improvement: Analyze usage patterns, conduct A/B testing, improve user interface, optimize performance, and develop new features.

2.2 Marketing Communications (With Your Consent)

If you opt in to receive promotional communications, we may use your contact information to send:

• Welcome bonuses and special offers tailored to Bangladesh players
• Updates about new games, cricket betting markets, and live casino tables
• Exclusive promotions for bKash, Nagad, and Rocket users
• Tournament announcements and leaderboard competitions
• Responsible gaming reminders and account activity summaries

You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in any promotional email or by adjusting your account preferences.

2.3 Responsible Gaming Monitoring

We use your account activity data to monitor for signs of problem gambling and to enforce responsible gaming measures, including:

• Tracking deposit and loss amounts against self-imposed limits
• Identifying unusual betting patterns that may indicate problem gambling
• Enforcing self-exclusion periods and account cooling-off requests
• Providing reality check notifications and session time alerts

3. How We Protect Your Data

3.1 Security Technologies

bj99 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and bj99 servers is encrypted using 256-bit SSL (Secure Sockets Layer) encryption. Look for the padlock icon in your browser address bar.
• Secure Data Storage: Personal information is stored on secure servers located in protected data centers with restricted physical access, 24/7 monitoring, and redundant backup systems.
• Password Protection: User passwords are hashed using bcrypt or similar one-way encryption algorithms. We never store passwords in plain text.
• Two-Factor Authentication: Optional 2FA adds an extra layer of security by requiring SMS verification codes or authenticator app codes for login.
• Firewalls and Intrusion Detection: Network firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) monitor for malicious activity.
• Regular Security Audits: Third-party security firms conduct periodic penetration testing and vulnerability assessments.

3.2 Access Controls

Access to your personal information is restricted to authorized bj99 personnel who require the information to perform their job functions. All employees with access to personal data are bound by confidentiality agreements and trained in data protection best practices.

3.3 Data Breach Response

In the unlikely event of a data breach that compromises your personal information, bj99 will take the following steps:

• Immediately investigate and contain the breach to prevent further unauthorized access.
• Notify affected users via email within 72 hours of discovering the breach, describing what information was compromised and what actions to take.
• Cooperate with relevant authorities as required by applicable law.
• Implement additional security measures to prevent similar incidents in the future.

4. Data Sharing and Third-Party Disclosure

4.1 We Do Not Sell Your Data

4.2 Authorized Third-Party Service Providers

We share your personal information only with carefully selected service providers who assist us in operating bj99 platform, subject to strict data processing agreements:

• Payment Processors: bKash, Nagad, Rocket, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard networks receive transaction data necessary to process your deposits and withdrawals. These processors are bound by their own security and privacy standards.
• Identity Verification Providers: Third-party KYC verification services receive your identity documents to confirm your age, identity, and address as required for responsible gaming and regulatory compliance.
• Game Content Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game studios may receive anonymized session data related to their game performance on our platform. No personally identifiable information is shared with game providers.
• Cloud and Hosting Providers: Data center and cloud storage partners host bj99 infrastructure under strict data processing agreements with confidentiality obligations.
• Fraud Prevention Services: Anti-fraud and risk management providers analyze transaction and behavioral data to detect suspicious activity and protect all users on the platform.
• Customer Support Platforms: Live chat and helpdesk software providers may process support conversation data to enable our 24/7 customer support service.
• Analytics Providers: Platform analytics services receive anonymized or aggregated usage data to help us understand how users interact with bj99 and improve our services.

4.3 Legal Disclosures

We may disclose your personal information to government authorities, law enforcement agencies, or courts when required by applicable law, legal process, or official governmental request, including:

• Response to valid legal orders, subpoenas, or warrants
• Cooperation with anti-money laundering (AML) investigations
• Prevention, investigation, or prosecution of illegal activities
• Protection of bj99's legal rights in litigation or dispute proceedings
• Emergency situations involving imminent threat to safety

4.4 Business Transfers

In the event that bj99 undergoes a merger, acquisition, asset sale, or corporate restructuring, your personal information may be transferred as part of the transaction. We will notify you via email or on-site notice before your data is transferred and becomes subject to a different privacy policy.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

bj99 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential Cookies: Required for the platform to function properly. These cookies enable core features such as user authentication, session management, security checks, and load balancing. You cannot opt out of essential cookies without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game display options, preferred payment method, and responsible gaming limits to provide a personalized experience.
• Analytics Cookies: Collect anonymized data about how you use bj99, including pages visited, time spent, and navigation patterns. This information helps us improve platform design and content.
• Security Cookies: Help us detect and prevent fraudulent activity, bot traffic, and suspicious login attempts by validating genuine user sessions.

5.2 Cookie Management

You can manage cookie preferences through your browser settings. Most browsers allow you to view, block, or delete cookies. However, please note that disabling essential cookies may significantly impair your ability to use bj99 services, including logging in and making transactions.

Common browser cookie management options:

• Chrome: Settings → Privacy and Security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Cookies and site data

5.3 Local Storage

In addition to cookies, bj99 may use browser local storage to save user preferences, game states, and session information on your device. This data is not transmitted to our servers automatically but is used to provide a smoother, more consistent experience during your gaming sessions.

6. Your Data Rights and Choices

6.1 Right to Access

You have the right to request a copy of all personal information bj99 holds about you. We will provide this information in a structured, commonly used, machine-readable format (such as PDF or CSV) within 30 days of your request.

6.2 Right to Rectification

If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You can update most account information directly through your account settings. For identity documents or other sensitive information, contact our support team.

6.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal information in the following circumstances:

• The information is no longer necessary for the purpose it was collected
• You withdraw consent and there is no other lawful basis for processing
• You object to processing and there are no overriding legitimate interests

6.4 Right to Restrict Processing

You have the right to request that we limit how we process your personal information in certain circumstances, such as during an investigation of an accuracy dispute or while we assess an objection to processing.

6.5 Right to Data Portability

Where processing is based on your consent or a contract, you have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another service provider.

6.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You also have the right to object to processing based on legitimate interests, though we may override such objections where our interests or legal obligations outweigh your individual rights.

6.7 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection team at support@bj-99.vu or through our 24/7 live chat. We will respond within 30 days. We may need to verify your identity before processing certain requests.

7. Data Retention Periods

7.1 Retention Principles

bj99 retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements.

7.2 Specific Retention Periods

• Account Information: Retained for the duration of your active account plus 5 years after account closure to comply with AML and KYC regulatory requirements.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of each transaction in accordance with financial record-keeping standards.
• Identity Verification Documents: Retained for 5 years after account closure or longer if required by applicable law enforcement or regulatory requests.
• Customer Support Records: Retained for 3 years after the last interaction to enable follow-up assistance and dispute resolution.
• Marketing Communication Records: Retained for 2 years after your last engagement or until you opt out, whichever occurs first.
• Security Logs: Retained for 12 months for fraud detection and investigation purposes.
• Cookie and Analytics Data: Anonymized analytics data may be retained indefinitely; personally identifiable tracking data is retained for 13 months.

7.3 Secure Deletion

When personal information is no longer required and retention periods have expired, we securely delete or anonymize the data using industry-standard data destruction methods, ensuring that it cannot be recovered or reconstructed.

8. Children's Privacy and Underage Protection

8.1 Age Restriction

bj99 is strictly for users aged 18 years and above. We do not knowingly collect personal information from individuals under the age of 18. If you are under 18, you must not create an account, use bj99 services, or submit any personal information to us.

8.2 Underage Account Discovery

If we discover or are notified that we have inadvertently collected personal information from a user under the age of 18, we will:

• Immediately suspend and close the account
• Void all bets placed and forfeit any associated bonuses
• Return deposited funds (excluding any bonuses) to the original payment method
• Securely delete all personal information associated with the account

8.3 Parental Controls

Parents and guardians are encouraged to use parental control tools and internet filtering software to prevent minors from accessing online gambling platforms. If you believe your child has created a bj99 account, contact us immediately at support@bj-99.vu.

9. International Data Transfers

9.1 Cross-Border Processing

bj99 operates globally and your personal information may be stored or processed in countries outside Bangladesh. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities
• Data processing agreements requiring equivalent levels of protection to those applicable in Bangladesh
• Technical and organizational security measures as described in Section 3 of this Policy

9.2 Data Storage Location

Our primary servers are located in secure data centers in Asia-Pacific regions. Backup data may be stored in geographically distributed locations to ensure service continuity and disaster recovery. All storage locations are subject to bj99's security standards regardless of physical location.

10. Updates to This Privacy Policy

10.1 Right to Modify

bj99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform services. The updated policy will be posted on this page with a revised effective date.

10.2 Notification of Material Changes

For significant changes that materially affect how we use your personal information, we will notify you via email at least 14 days before the changes take effect. For minor clarifications or non-material updates, the change will be reflected on this page without separate notification.

10.3 Continued Use as Acceptance

Your continued use of bj99 services after any Privacy Policy update constitutes your acceptance of the updated terms. If you do not agree to the revised Privacy Policy, you should close your account and cease using our services.

Last Updated: January 2026
Version: 2.5
Effective Date: January 1, 2026

11. Contact Our Data Protection Team

For any questions, concerns, or requests regarding this Privacy Policy or how bj99 handles your personal information, please reach out to us:

• Email: support@bj-99.vu
• Live Chat: Available 24/7 directly on bj-99.vu
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours; formal data rights requests within 30 days.

For related legal documents, please review our Terms & Conditions and our Responsible Gaming policy.